What to Expect
- Unparallel personalized service from compassionate, concerned medical staff
- Award-winning physicians
- Excellent results from medical science's most advanced fertility technologies
- State-of-the-art in-house IVF/PGD laboratory
- Customized protocols and treatment plans for optimal outcomes
- Risk-reducing refund plans
To provide the personalized, high-quality care for which our patients deserve, our staff spends hours with our patients and their partners devoting attention to each of the following steps in the treatment process:
- Identify and diagnose the cause of infertility
- Develop a partnership with each patient and their referring physician.
- Outline treatment options
- Initiate a cost-effective treatment plan that combines the highest quality of care with the best possible outcome
At RFC, we understand the personal and sensitive nature of the work we do and for that reason, we work hard to protect our patients' privacy. We do not release medical records or any portion of them without written authorization from the patient.
Office Hours
Our main office, located at 16300 Sand Canyon Avenue, Suite 901, Irvine, CA 92618, is open Monday through Friday from 6:00 a.m. to 6:00 p.m. and Saturday from 7:00 a.m. to 4:00 p.m. We also schedule appointments in our three satellite offices located in Alhambra, Diamond Bar and Riverside. We try to be flexible for situations when it may be necessary to see patients beyond regular office hours.
Open Communication
The best patient is a well-informed one. We value an open and ethical relationship with each patient who, we believe, is entitled to complete knowledge about their reproductive health. In an environment of trust and mutual respect, our patients and their partners feel free to ask questions at any time. We promise to answer all the questions asked, and even those that aren't. It's the only way to build partnerships with every patient, their spouse or partner, and the referring physician. As a team, we all work together to achieve the best possible outcome.
Internet Access
All patients are encouraged to visit our comprehensive Web site www.reproductivefertilitycenter.com to learn more about the medical practice and reproductive health issues.
Financial Matters
Many health insurers do not cover infertility, but many insurers will provide coverage for some gynecological diagnoses. However, we do not accept assignment for office visit charges unless we have a contract with your insurer or your health insurer's written authorization or referral for your appointment. Payment for medical, lab and diagnostic services provided in the office is due at the time of service. If we have a managed care contract with your insurer, you are expected to pay for the deductible and/or co-pay at the time of service. To keep patient accounts current, we accept American Express, MasterCard, Visa and Discover cards, as well as certified checks, personal checks, money orders and cash. Your receipt for payment will contain the standard diagnosis, medical and surgical treatment codes as determined by your RFC physician.
Your Appointment
Call 949-453-8600 or click here to schedule an appointment. Our staff conducts a preliminary telephone interview to assure that we are adequately prepared for the appointment. If necessary for insurance coverage, a referral authorization must be received by our office before scheduling an appointment. We attempt to see patients with urgent medical or surgical conditions as quickly as possible.
Before the appointment, the patient must take the authorization for release of medical information to her prior physician(s) and hospital(s) and obtain copies of relevant medical records. In addition, patients should obtain copies of surgical notes and videotapes, actual (not copies, not reports) X-ray films (must be obtained from the hospital and will not be sent by your physician) and copies of laboratory tests. Do not rely on your physician mailing or faxing your medical records or sending your X-ray films. Obtaining films and medical records is your responsibility. Failure to bring these at the time of your visit will prolong your evaluation and delay your treatment.
Infertility evaluations require a spouse or partner to sign a separate authorization for release of medical information to obtain copies of his records and semen analysis reports.
All medical information should be delivered to RFC for our physicians to review. For a comprehensive fertility assessment, both partners are encouraged to be present at the first appointment. This evaluation usually requires one to two hours. The cost for an initial office visit depends on the type of testing necessary to establish a diagnosis for each couple and is generally in the range of $250 (US). If you are not prepared for this expense at the time of your visit, you should let us know immediately so that additional testing can be postponed.
IVF Team Contact Information
At RFC, we believe that open communication between the patient and the medical team is essential. All members of the IVF team can be reached by calling 949-453-8600. Following are email addresses for staff members you may need to contact during your treatment cycle:
| Fawn Pastrana, Coordinator | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Robin Affentranger, Third Party Administrator | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Kim Cotter, Managing Director | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
